Returns

We have a 30-day return policy for unopened products, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, in its original packaging. To start a return, you can contact us at returns@lovekitchenisland.com.

If you would like to cancel an order before it ships, please reach out to us at support@lovekitchenisland.com and we will be happy to issue you a full refund. Refunds will only be issued to the original credit card that you use when placing your order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Should you receive a product that is damaged or defective, we offer replacement parts shipped at no cost to you

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at returns@lovekitchenisland.com.